1. How We Collect Personal Information
Data collected from you: Utiliti collects personal data directly from you, for instance when you inquire about one of Utiliti's Services or send an email to Utiliti, or from your interactions with our website, products or Services. Details include:
Contact details. When you inquire about our Services, register for an event or seminar, download content like white papers, communicate with us by email, or enter a live chat, we may collect your contact details, such as your name, company, address, phone number, fax number, and email address. If your company uses the Services and we provision you an account, we may collect your name, email address, and associated IP address as part of your company's use of the Services.
Account creation. When you create an account with us via our website, we may collect your contact details and a password.
Billing data. When you purchase Services or register to attend an event, we may collect billing and payment information.
Device and usage data. When you use our website or our Services, we may also automatically collect data about your device and about your usage of and activity on our website and Services. For example, we collect your device's operating system type, IP address, device identifiers, browser type, device type, domain name, access times, and the duration of visit, and other information.
Personal data collected from other sources: Utiliti may also collect personal data from other sources, including third parties from whom we have purchased data, and we may combine this data with data we already have about you. For example, we may collect personal data from:
Partners. Utiliti may engage in joint marketing activities or event sponsorships with our third-party partners, and we may collect personal data about you from these activities. We also allow partners to provide referrals to Utiliti of individuals who may be interested in learning more about Utiliti's Services. We rely on our partners to obtain your permission before sharing your personal data with us.
Service Providers. Utiliti may also engage with third party service providers who help us understand how our customers are using Utiliti's Services.
2. How We Use Personal Information
Utiliti uses your data to provide you with and improve upon the Services that you or your company requests, to communicate with you, and to advertise to you through third party publishers.
Providing and Improving Utiliti's Services. Utiliti uses the data you provide, or data that we collect when you use our Services, to operate our Services, provide you with the Service that you or your company has requested, and to continually improve our Service offerings, internal systems, website, and processes. We may use your data to authenticate your ability to access and use the Services. We also use your data to detect and prevent fraud, protect the security of our website and Services, and enhance the safety of our Services.
We may also use data provided by you or collected by third party service providers or partners on our behalf to troubleshoot or provide customer support.
Communicating with you. Utiliti's website allows you to fill out forms for more details about our Services, and to engage with us via our chat functionality. We use this information to provide you with the material you requested, to follow up with you about your interest in the Services, or to provide customer support. We may also use personal data to understand you and your preferences so that we may enhance your experience and send you information about Utiliti, our affiliates, and our partners, such as information about promotions or events.
Utiliti may also receive personal data from other sources, including third parties from whom we have purchased data, and combine this with the data we already have about you. This helps us to update, expand and analyze our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.
If you follow or like Utiliti on third party social media sites, we can see your public profile and may direct advertising to you.
3. How We Share Personal Information
Affiliates and Subsidiaries. We may share your data with our subsidiaries and affiliates (those entities under common control) to provide the Services you request, such as customer support, marketing, technical operations, and account management purposes.
Billing. Utiliti uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on our behalf.
Compelled Disclosure. Utiliti reserves the right to share your data if required by law or to comply with a judicial proceeding, court order, or valid legal process. We may also disclose your data to protect the rights and property of Utiliti, our agents, employees, partners and customers, including to prevent or stop an attack on our systems or network or to prevent spam or attempts to defraud our users. Finally, we may also need to disclose your data in connection with or during the negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.
4. How to Manage Your Personal Information
Managing personal data. Utiliti provides different accounts with varying functionality depending on the Services users access. Utiliti accounts generally permit you to update your user settings or profile by logging into the applicable website or Service with your username and password. If you do not have an account but wish to make a request to manage your data, you can contact Utiliti using the information in the “Contact Us” section below.
Requests to manage your data will be addressed within a reasonable timeframe.
5. Information for EEA & Brazil Users
Certain local laws, such as the European Union's General Data Protection Regulation (GDPR) and Brazil's Lei Geral de Proteção de Dados (LGPD), require services to provide information about the information they collect, how they use it, and the lawful basis for processing it. We've described most of that already in the earlier portions of this Policy.
Exercising your rights: You can exercise your GDPR rights as described in the “How to Manage Personal Information” section above. If you encounter a problem, reach out to us at email@example.com.
6. Information for California Users
Consumers residing in California are afforded certain additional rights with respect to their personal information under the California Consumer Privacy Act or (“CCPA”) and the “Shine the Light” Law. If you are a California resident, this section applies to you.
Our collection and use of personal information: We collect the following categories of personal information: identifiers (such as your username, the email address you used to sign up, and your phone number if you've chosen to provide it); commercial information (a record of what you've bought from Utiliti, if anything); financial data (payment information and your history of purchases from Utiliti); internet or other network information (how you interact with the application); location information (because your IP address may indicate your general location); inference data about you (for example, what content you may be interested in); and other information that identifies or can be reasonably associated with you. For more information about what we collect and the sources of such collection, please see the “How We Collect Personal Information” section above. We collect personal information for the business and commercial purposes described in “How We Use Personal Information” above.
Disclosure of personal information: We may share your personal information with third parties as described in the “How We Share Personal Information” section above. We disclose the categories of personal information mentioned above for business or commercial purposes.
No sale of personal information: The CCPA sets forth certain obligations for businesses that sell personal information. We do not sell the personal information of our users. We do share information as outlined in the “How We Share Personal Information” section above and you can make choices with respect to your information as outlined in this policy.
Exercising your consumer rights: If you are a California resident, you have the right to request (1) more information about the categories and specific pieces of personal information we have collected and disclosed for a business purpose in the last 12 months, (2) the deletion of your personal information, and (3) to opt out of sales of your personal information, if applicable. Details on how to make these requests are in the “How to Manage Personal Information” section above. We will not discriminate against you if you exercise your rights under the CCPA.
7. Contact Us